Terms & Conditions
Charley Mayne Official Merchandise Shop
Last updated: 18 October 2026
1. About Us
This online shop is operated by Charley Mayne through charleymayne.com.
We sell official Chainmark Series merchandise, including collectible postcards, bookmarks and merchandise collections.
For enquiries about orders, payments, shipping or returns, please contact:
Email: shop@charleymayne.com
Business address: [Insert business correspondence address]
Telephone: [Insert contact number]
2. Products
All merchandise is designed for the Charley Mayne / Chainmark Series collection.
We make every effort to display product images, descriptions and colours accurately. However, colours may vary slightly depending on your screen and the printing process.
Product dimensions and contents are provided in the individual product descriptions.
3. Prices and Payment
All prices are displayed in euros (€).
Shipping costs are calculated separately and displayed before you complete your purchase.
Payment is processed securely through PayPal. You do not need to share your payment card details directly with us.
Orders are accepted subject to payment confirmation and product availability.
If an ordered item becomes unavailable, we will contact you to arrange a refund or an alternative.
4. Order Processing and Shipping
Orders are normally dispatched within three working days of receiving payment.
Orders are shipped from Ireland.
Estimated delivery times vary depending on the destination and postal service.
Full details are available on our Shipping & Delivery page.
Delivery estimates are not guaranteed. International deliveries may be affected by customs processing, postal delays or other circumstances outside our control.
Any applicable import duties, customs charges or local taxes are the responsibility of the customer unless otherwise stated at checkout.
5. Personalised Messages and Signed Merchandise
Some products may include an author’s signature or offer the option of a personalised message.
Where personalisation is available, customers are responsible for ensuring that the requested name or message is accurate when placing the order.
We reserve the right to decline requests containing abusive, discriminatory or otherwise inappropriate content. If we cannot fulfil a requested personalisation, we will contact you to arrange an alternative or refund.
6. Cancellations and Returns
Customers purchasing online generally have the right to cancel an order within 14 days of receiving their goods, without giving a reason.
To exercise this right, email shop@charleymayne.com within the cancellation period, clearly stating that you wish to cancel your purchase.
After notifying us, you must return the goods within 14 days.
Unless the goods are faulty or incorrectly supplied, customers are responsible for the direct cost of return postage.
Returned items should be handled only as necessary to inspect them. We may make a deduction from the refund if the goods have lost value through excessive handling.
Refunds will include the original standard delivery charge where required by law. Additional charges for premium delivery options are not refundable.
Refunds will be issued using the original payment method within 14 days of receiving your cancellation notice. We may withhold the refund until we receive the returned goods or evidence that they have been sent back.
Personalised items: Goods made to a customer’s specifications or clearly personalised may be excluded from the 14-day cancellation right. This exception applies only where permitted by law. Standard signed merchandise is not automatically excluded.
7. Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty or incorrect, please contact shop@charleymayne.com.
Include your order number, a description of the problem and photographs where possible.
We will work with you to arrange an appropriate replacement, refund or other remedy in accordance with applicable consumer law.
Nothing in these Terms & Conditions limits your statutory consumer rights.
8. Lost or Delayed Deliveries
If your order has not arrived within the estimated delivery period, please contact us.
We will investigate the issue and work towards a resolution.
Delivery delays or lost parcels will be handled in accordance with applicable consumer protection laws.
9. Intellectual Property
All Chainmark Series characters, original artwork, written content, designs and associated branding are the intellectual property of Charley Mayne or their respective rights holders.
Purchasing merchandise does not grant permission to reproduce, distribute, modify or commercially exploit the artwork or designs.
10. Privacy
Personal information provided when placing an order is used to process payments, fulfil orders, arrange delivery and provide customer support.
For more information, please see our Privacy Policy.
11. Changes to These Terms
We may update these Terms & Conditions periodically.
The terms applicable to your purchase are those in effect when your order is placed.
12. Contact
For questions about these Terms & Conditions or an existing order, contact:
13. Model Cancellation Form
Customers may use the following form to cancel an eligible order, although using this form is not compulsory.
To: Charley Mayne
Email: shop@charleymayne.com
I hereby give notice that I wish to cancel my purchase of the following goods:
Order number:
Goods ordered:
Date ordered:
Date received:
Customer name:
Customer address:
Date: